Refund Policy

    Last updated: February 17, 2026

    Company: KGA TECH FZ LLC

    SUMMARY

    Quasar University is a digital education platform that delivers content instantly upon purchase. We offer a 14-Day Action-Taker Guarantee with specific eligibility requirements. By completing your purchase, you acknowledge that you have read this Refund Policy and our Terms of Service in full.

    What You Receive Upon Purchase

    When you subscribe to any Quasar University plan, you receive immediate and full access to:

    • Pro Plan: 2× weekly live classes, Script Starter Library (15+ templates), full class archive, priority questions channel (RED, Cruze & Kishi), monthly project review, 10% Quasar Store discount, Priority Discord role, certificate of completion
    • Elite Plan: Everything in Pro + private channel with Kishi (CEO), 24/7 team access, weekly code reviews, monthly strategy session, 5+ Tebex website templates, onboarding audit, creative network access (designers & filmmakers at member rates), early access to new scripts, 1 month free VPS, 15% Quasar Store discount
    • Enterprise Plan: Everything in Elite + done-for-you development, 8 dev hours/month (additional at member rate), personal project manager, WhatsApp with Kishi, formal project proposal, living Notion roadmap, white-label ready code, private Discord channel, 20% Quasar Store discount

    All content is digital and delivered instantly. You can begin accessing courses, scripts, and community features within minutes of your purchase.

    14-Day Action-Taker Guarantee

    We believe in our content, which is why we offer a conditional refund guarantee. Here is exactly how it works:

    Eligibility Requirements (ALL must be met)

    • Your refund request must be submitted within 14 calendar days of your initial purchase date
    • You must have completed at least 3 course modules during the 14-day period
    • Completion is verified through our platform's progress tracking system (we log lesson views and quiz completions)
    • This guarantee applies only to your first billing period — not to renewals

    How to Request a Refund

    1. Email [email protected] with the subject line "Refund Request — [Your Discord Username]"
    2. Include your Discord username, the email used for payment, and your purchase date
    3. Briefly explain why the platform did not meet your expectations
    4. We will verify your course completion within 48 hours
    5. If eligible, your refund will be processed within 5-10 business days back to your original payment method

    Why Do We Require 3 Modules?

    We require completion of 3 modules because we want to ensure you have genuinely experienced the platform before deciding it is not for you. A single lesson does not represent the full value of our curriculum, mentorship, and resources. Three modules give you meaningful exposure to judge our quality fairly. This also prevents abuse of the refund system by users who access content with no intent to learn.

    What Is NOT Eligible for Refund

    • Refund requests made after the 14-day window
    • Accounts that have not completed at least 3 modules
    • Accounts terminated for violation of our Terms of Service
    • Renewal payments — the guarantee applies only to the first billing period
    • Lifetime plan purchases after the 14-day window (lifetime access was delivered in full at purchase)
    • Enterprise plan custom agreements (governed by separate written terms)
    • "Change of mind" requests without having engaged with the content
    • Requests citing reasons outside our control (e.g., FiveM updates, CFX.re changes, personal time constraints)

    Subscription Cancellation

    You may cancel your subscription at any time by emailing us at [email protected]. Upon cancellation:

    • You retain access until the end of your current billing period
    • No further charges will be made
    • Cancellation does not trigger an automatic refund of the current period
    • You can re-subscribe at any time at the current listed price

    Chargebacks & Payment Disputes

    PLEASE CONTACT US BEFORE FILING A DISPUTE

    We understand billing issues happen. We are committed to resolving any concern within 24 hours. Before contacting your bank or card issuer, please reach out to us first:

    What happens if you file a chargeback:

    • Your account will be immediately and permanently suspended
    • We will submit comprehensive evidence to your bank including: purchase confirmation, account activity logs, content access records, IP logs, and these Terms/Refund Policy that you agreed to at purchase
    • Fraudulent chargebacks (where services were delivered as described) are contested and reported to fraud prevention databases
    • You may be held liable for chargeback fees and administrative costs

    We have a strong track record of winning disputes because we deliver exactly what we promise. Save yourself the hassle — just email us and we will sort it out.

    Payment Security

    All payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor. We never store your credit card details on our servers. Charges on your statement will appear as "QUASAR UNIVERSITY" or "KGA TECH FZ LLC".

    Contact

    For refund requests, billing questions, or any payment concerns:

    KGA TECH FZ LLC — quasaruniversity.com